FAQs

Which payment options do you offer?

  • We accept payments via credit card and debit card through Paypal account. If you don't have any PayPal account, please click "Pay with debit/credit card" in Paypal. 

 Are the vouchers refundable?

  • No. We require full pre-payment for all vouchers. Once the product is purchased at the online store, any refunds or return of the product is not applicable.

 Are taxes included?

  • Yes. Prices are inclusive of 10% service charge and 7% government tax.

 I purchased a voucher – how do I make a table reservation?

  • For bookings, please call 02 207 8000 or e-mail fb.bangkok@westin.com. Refer to the order number in the email confirmation when making a reservation.

 What is the validity date of each voucher?

  • Vouchers are valid for 3 months from date of purchase and will automatically expire after.

 How can I order more than 1 voucher of the same type?

  • Add the item to the cart, go straight to the cart and increase the item number to your preference.

We are a group of more than 7 people. How do I order to get the 50% group discount?

  • If you are a group of 8 or more, please follow the below procedure:
  • Example 1: A group of 10 people. Please select "Group of 5 people", go to the cart and increase the quantity to "2".
  • Example 2: A group of 13 people. Please select 1x "Group of 7 people" and 1x "Group of 6 people."

 

For more information, please call 02 207 8000 or e-mail fb.bangkok@westin.com.